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PRIVACY POLICY
EFFECTIVE DATE: 28 AUGUST 2026
LAST UPDATED: 28 AUGUST 2026
This Privacy Policy (“Privacy Policy”) governs the collection, use, storage, processing, disclosure and protection of personal information and other information relating to users, customers, visitors and other individuals (“User”, “you” or “your”) who access, browse, register on, purchase products from, or otherwise interact with the website, online store, digital platforms, communication channels and services operated under the brand name “ZEDI Global” (“ZEDI Global”, “Company”, “we”, “us” or “our”).
ZEDI Global is engaged in the business of fashion and apparel products, including but not limited to T Shirts, Shirts, Jeans, Trousers, Lowers, Jackets, Sweatshirts, Hoodies, Accessories and other fashion and lifestyle products, which may be offered through its website and other authorized sales channels.
This Privacy Policy has been formulated to establish transparency regarding the manner in which ZEDI Global collects, receives, uses, processes, stores, transfers, discloses and safeguards information relating to Users.
By accessing or using the Website or purchasing any product or service from ZEDI Global, you acknowledge that you have read, understood and agreed to the practices described in this Privacy Policy, to the extent permitted under applicable law.
If you do not agree with any provision contained herein, you should discontinue your use of the Website and refrain from providing personal information to ZEDI Global, except where such information is legally required or necessary for completion of an existing transaction.
For the purpose of this Privacy Policy, the expression “Personal Information” or “Personal Data” shall mean any information relating to an identified or identifiable natural person, whether directly or indirectly identifiable.
The expression “Processing” shall include collecting, recording, organizing, storing, structuring, adapting, retrieving, using, analyzing, disclosing, transmitting, sharing, restricting, deleting or otherwise dealing with Personal Information.
The expression “Website” shall mean the website, online store, mobile application, digital platform or any other internet based platform operated, controlled or authorized by ZEDI Global.
The expression “Third Party” shall mean any individual, company, organization, service provider, contractor, consultant, payment processor, logistics provider, technology provider or other entity other than ZEDI Global and the User.
ZEDI Global may collect Personal Information and other information from Users when such Users visit the Website, create an account, place an order, make a payment, contact customer support, subscribe to communications, participate in promotional activities, submit reviews, communicate with ZEDI Global or otherwise interact with the Company.
The information collected may include the User’s full name, mobile number, telephone number, email address, billing address, shipping address, city, state, country, postal code, landmark, delivery instructions, account information, order history, transaction information, product preferences, wishlist information, cart information, return and refund information, customer service communications and other information voluntarily provided by the User.
ZEDI Global may also collect information relating to the device used to access the Website, including IP address, browser type, operating system, device type, device identifiers, screen resolution, language settings, network information, approximate geographical information, referring website, pages visited, products viewed, search activity, date and time of access, session information, interaction information and technical error information.
The User may voluntarily provide Personal Information while creating an account, purchasing products, completing forms, subscribing to communications, contacting customer support, participating in contests, submitting reviews or using any other functionality made available by ZEDI Global.
The User represents and warrants that all information provided to ZEDI Global is true, accurate, complete and not misleading.
The User shall be responsible for promptly updating any Personal Information that becomes inaccurate, incomplete or outdated.
ZEDI Global shall not be responsible for any loss, delay, failed delivery, communication failure or other consequence arising due to incorrect, incomplete or outdated information provided by the User, except to the extent otherwise required under applicable law.
Where the Website permits Users to create an account, ZEDI Global may collect and maintain account related information including name, email address, mobile number, login information, account preferences, order history, saved addresses, wishlist information and other information associated with the User account.
The User shall be solely responsible for maintaining the confidentiality of the User’s login credentials and for all activities carried out through the User’s account, except where such responsibility cannot legally be imposed upon the User.
The User shall immediately notify ZEDI Global if the User becomes aware of unauthorized access, suspected misuse or any security compromise involving the User account.
ZEDI Global may provide Users with various payment methods, including debit cards, credit cards, UPI, internet banking, wallets and other payment mechanisms made available through authorized payment service providers.
Payment transactions may be processed by independent third party payment gateways, banks, financial institutions and payment service providers.
ZEDI Global does not intend to retain complete debit card numbers, credit card numbers, CVV information, PINs or other authentication credentials unless such retention is legally permitted and operationally necessary.
Payment service providers may independently collect and process payment related information in accordance with their own privacy policies, terms and applicable laws.
ZEDI Global may receive transaction related information such as transaction reference number, payment status, payment method, transaction amount, transaction date and confirmation of successful or unsuccessful payment.
When a User accesses the Website, certain information may be automatically collected through server logs, cookies, pixels, web beacons, software development kits and similar technologies.
Such information may include IP address, device information, browser information, operating system, website interaction information, pages accessed, products viewed, session information, referring URLs, approximate location information and technical information relating to the operation and security of the Website.
Such information may be used for maintaining Website functionality, improving performance, detecting technical problems, preventing fraud, ensuring security, analyzing user behavior and improving the overall User experience.
ZEDI Global may use cookies and similar technologies for operating, securing and improving the Website.
Cookies may enable the Website to remember User preferences, maintain login sessions, retain shopping cart information, understand Website usage, analyze traffic, measure advertising performance, provide personalized experiences and prevent fraudulent or unauthorized activity.
Certain cookies may be essential for the operation of the Website, while other cookies may be used for analytics, functionality, personalization or advertising purposes.
Users may control certain cookies through their browser settings or other controls made available by the Website.
Disabling or restricting cookies may result in certain features of the Website becoming unavailable or functioning improperly.
ZEDI Global may process Personal Information for the purposes of providing products and services, processing and fulfilling orders, processing payments, arranging delivery, providing customer support, handling returns and exchanges, processing refunds, maintaining customer accounts, communicating with Users, improving products and services, conducting analytics, preventing fraud, maintaining Website security, complying with legal obligations and protecting the rights and interests of ZEDI Global.
Personal Information may also be processed for marketing and promotional purposes where such processing is permitted under applicable law and where any legally required consent has been obtained.
ZEDI Global may use Personal Information for receiving, confirming, processing and fulfilling orders placed through the Website.
Such information may be used for generating invoices, verifying transactions, arranging shipment, communicating order status, providing tracking information, handling cancellations, processing returns, facilitating exchanges and issuing refunds.
Certain information may be shared with payment processors, logistics providers and other service providers to the extent reasonably necessary to complete the transaction.
For the purpose of delivering purchased products, ZEDI Global may disclose necessary information to logistics companies, courier agencies, shipping providers and delivery personnel.
Such information may include the recipient’s name, telephone number, delivery address, postal code, order reference and other information reasonably necessary for successful delivery.
The information provided to logistics partners shall be used for legitimate delivery and related operational purposes, subject to applicable law and the contractual arrangements applicable to such service providers.
When a User contacts ZEDI Global for customer support, the Company may collect and retain information necessary to identify the User, understand the request and resolve the issue.
Customer support information may include communication history, order details, photographs, documents, complaint information, delivery information and other information voluntarily provided by the User.
Such information may be retained for customer service, quality assurance, dispute resolution, fraud prevention, training, legal compliance and record keeping purposes.
Subject to applicable law and the User’s preferences, ZEDI Global may communicate with Users through email, SMS, WhatsApp, telephone calls, push notifications or other communication channels.
Such communications may include information relating to new collections, product launches, discounts, promotional offers, sales, special events, personalized recommendations, abandoned carts and other marketing activities.
Users may opt out of promotional communications at any time through the unsubscribe mechanism contained in the relevant communication or by contacting ZEDI Global.
Opting out of marketing communications shall not prevent ZEDI Global from sending essential transactional or service related communications, including order confirmations, payment confirmations, shipping updates, security notices and information necessary for completing a transaction.
ZEDI Global may analyze browsing activity, purchase history, product views, cart activity, wishlist information and other interaction information for providing product recommendations and improving the User experience.
Such personalization may be carried out using automated technologies and analytics tools, subject to applicable law.
Users may be permitted to submit product reviews, ratings, photographs, videos, comments, testimonials, feedback or other content.
By submitting such content, the User acknowledges that such content may be displayed publicly where the relevant Website functionality permits public display.
Users should not submit sensitive personal information, confidential information or information belonging to another person without appropriate authorization.
ZEDI Global reserves the right to moderate, remove or restrict content that is unlawful, defamatory, abusive, misleading, infringing or otherwise contrary to applicable law or Company policies.
ZEDI Global may receive information from payment service providers, logistics companies, technology service providers, analytics providers, advertising platforms, social media platforms, customer support providers and other business partners.
Such information may include payment confirmation, delivery status, fraud related information, advertising interaction data, analytics information and other information necessary for providing and improving the Company’s services.
ZEDI Global may share Personal Information with Third Parties where such disclosure is reasonably necessary for providing products and services, processing transactions, fulfilling orders, delivering products, providing customer support, maintaining technology infrastructure, preventing fraud, conducting analytics, complying with legal obligations or protecting the rights and interests of ZEDI Global.
ZEDI Global may share relevant information with payment processors, banks, logistics providers, technology providers, hosting providers, analytics providers, marketing service providers, communication service providers, customer support providers, professional advisors, auditors, consultants and legal representatives.
ZEDI Global shall seek to limit disclosure to information reasonably necessary for the relevant purpose, subject to applicable law.
ZEDI Global may disclose Personal Information to governmental authorities, regulatory bodies, courts, law enforcement agencies or other competent authorities where such disclosure is required or permitted under applicable law.
Such disclosure may occur in response to lawful orders, notices, investigations, legal proceedings, regulatory requirements, fraud investigations or circumstances involving protection of the rights, safety or property of ZEDI Global, its Users or other persons.
ZEDI Global may collect and process information for detecting, investigating and preventing fraudulent, unauthorized, abusive or unlawful activities.
This may include suspicious transactions, unauthorized account access, payment fraud, fake orders, misuse of promotional offers, automated attacks, abusive returns, unauthorized use of Website functionality and other activities that may harm the Company or its Users.
Information may be shared with authorized fraud prevention, payment security and other service providers where reasonably necessary for such purposes.
ZEDI Global shall implement reasonable technical, organizational and administrative safeguards designed to protect Personal Information against unauthorized access, unauthorized disclosure, alteration, misuse, accidental loss, destruction and other unlawful or unauthorized processing.
Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure hosting, monitoring, logging, restricted employee access, backups, vulnerability management and incident response procedures.
Notwithstanding the foregoing, no electronic transmission, storage system or method of security can guarantee absolute security.
Accordingly, ZEDI Global does not warrant that Personal Information shall remain completely secure under every possible circumstance.
ZEDI Global shall retain Personal Information for such period as may be reasonably necessary for fulfilling the purposes for which the information was collected, providing services, maintaining business and transaction records, processing returns and refunds, resolving disputes, preventing fraud, enforcing agreements, complying with legal and regulatory obligations and establishing, exercising or defending legal claims.
Where Personal Information is no longer required for a legitimate purpose or legal obligation, ZEDI Global may delete, anonymize or securely dispose of such information in accordance with applicable law.
ZEDI Global shall seek to collect and process Personal Information that is reasonably necessary for legitimate business, contractual, operational, security or legal purposes.
Users are advised not to provide unnecessary sensitive, confidential or unrelated information through the Website, customer support channels or other communication methods.
Subject to applicable law, Users may have certain rights concerning their Personal Information.
Such rights may include the right to request access to Personal Information, correction of inaccurate information, updating of information, deletion or erasure where legally permissible, withdrawal of consent where processing is based on consent, and the right to raise grievances concerning the processing of Personal Information.
ZEDI Global may require reasonable verification information before processing a request in order to prevent unauthorized access to Personal Information.
Certain requests may be restricted or refused where retention or processing is required by law, necessary for the establishment or defense of legal claims, necessary for fraud prevention or otherwise permitted under applicable law.
Where ZEDI Global processes Personal Information on the basis of consent, the User may withdraw such consent subject to applicable law.
Withdrawal of consent shall not affect the lawfulness of processing undertaken before such withdrawal.
Withdrawal of consent may result in ZEDI Global being unable to provide certain services, features, communications or functionalities where such processing is necessary for providing the relevant service.
ZEDI Global does not knowingly seek to collect Personal Information from children in circumstances where such collection is prohibited by applicable law.
Where required under applicable law, appropriate parental or guardian consent shall be obtained before collecting or processing Personal Information of children.
If ZEDI Global becomes aware that Personal Information has been collected in violation of applicable law, the Company may take reasonable steps to delete such information.
The Website may contain links, integrations or references to third party websites, applications, payment services, social media platforms or other external services.
ZEDI Global does not control and shall not be responsible for the privacy practices, security measures, content, terms or policies of such Third Parties.
Users are advised to review the privacy policies and terms of the relevant Third Party before providing Personal Information or using such external services.
ZEDI Global may operate social media pages and may interact with Users through social media platforms.
Information voluntarily shared by Users on public social media pages may be visible to other persons.
Social media platforms may independently collect and process information in accordance with their own privacy policies.
ZEDI Global shall not be responsible for the independent data processing practices of such platforms.
ZEDI Global may use analytics and advertising technologies to understand Website traffic, User behavior, product engagement, advertising performance and conversion activity.
Such technologies may include cookies, pixels, tags, SDKs and similar technologies operated by ZEDI Global or authorized Third Parties.
Advertising and analytics providers may process information in accordance with their respective privacy policies and applicable law.
Certain service providers, technology providers or business partners engaged by ZEDI Global may process or store information outside India.
Where Personal Information is transferred outside India, ZEDI Global shall take reasonable measures to ensure that such transfer and processing are carried out in accordance with applicable law and appropriate safeguards.
In the event of a merger, acquisition, restructuring, financing, sale of assets, transfer of business, insolvency proceeding or similar corporate transaction involving ZEDI Global, Personal Information may be transferred as part of the relevant business assets, subject to applicable law.
The receiving entity may process such information for purposes consistent with this Privacy Policy or as otherwise permitted by applicable law.
In the event ZEDI Global becomes aware of a Personal Information breach or security incident, the Company may take reasonable steps to investigate, contain, mitigate and remediate the incident.
Where required by applicable law, ZEDI Global may notify relevant regulatory authorities and affected Users in accordance with applicable legal requirements.
ZEDI Global may also implement additional security measures following a security incident to reduce the likelihood of recurrence.
Users shall be responsible for maintaining the confidentiality of their account credentials, providing accurate information, using the Website lawfully and taking reasonable precautions to protect their devices and accounts.
Users shall not knowingly provide false information, impersonate another person, attempt unauthorized access to another User’s account, introduce malicious software or otherwise interfere with the security or operation of the Website.
Where permitted by applicable law, communications with ZEDI Global customer support may be recorded, monitored or retained for quality assurance, training, security, dispute resolution, fraud prevention, compliance and service improvement purposes.
Where legally required, appropriate notice shall be provided to the User.
Where ZEDI Global conducts contests, giveaways, promotional campaigns or similar activities, additional terms may apply.
Information collected for such activities may be used for administering the relevant promotion, verifying eligibility, contacting winners, delivering prizes, preventing fraud and complying with applicable legal requirements.
Where permitted by applicable law and subject to communication preferences, ZEDI Global may send reminders regarding products that a User has added to a shopping cart but has not purchased.
Users may opt out of promotional communications in accordance with the procedures specified by ZEDI Global.
Depending upon the nature of the processing activity, ZEDI Global may process Personal Information on the basis of the User’s consent, performance of a contract, fulfillment of a transaction requested by the User, compliance with legal obligations, prevention of fraud, protection of rights and interests, legitimate business purposes or any other lawful basis recognized under applicable law.
ZEDI Global shall process Personal Information in accordance with applicable laws, rules, regulations and regulatory requirements relating to privacy, data protection, consumer protection, electronic commerce, information technology, cybersecurity and other applicable areas.
Nothing contained in this Privacy Policy shall be interpreted as limiting any mandatory rights available to Users under applicable law.
ZEDI Global reserves the right to modify, amend, update or replace this Privacy Policy from time to time.
Any amendment may be made to reflect changes in business practices, technology, legal requirements, regulatory requirements, Website functionality or data processing practices.
The revised Privacy Policy shall be published on the Website with an updated “Last Updated” date.
Where applicable law requires additional notice or consent for material changes, ZEDI Global shall take such steps as may be legally required.
This Privacy Policy shall be governed by and construed in accordance with the laws applicable in India.
Subject to mandatory provisions of applicable law, disputes arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant matter.
Any User having a complaint, concern, request or grievance relating to the collection, processing, storage, use, disclosure or protection of Personal Information may contact the designated Grievance Officer of ZEDI Global using the contact details provided below.
ZEDI Global shall make reasonable efforts to acknowledge, investigate and address legitimate grievances in accordance with applicable law and prescribed timelines.
Name: [INSERT NAME]
Designation: Grievance Officer / Privacy Officer
Email: [INSERT OFFICIAL PRIVACY EMAIL]
Telephone: [INSERT CONTACT NUMBER]
Address: [INSERT REGISTERED OFFICE ADDRESS]
For any question, request, complaint or concern relating to this Privacy Policy or the processing of Personal Information, Users may contact:
Brand Name: ZEDI Global
Legal Entity Name: ZEDI ESPORTS PRIVATE LIMITED
Registered Office: JAITAPUR , Balrampur
Official Email:
Privacy Email:
Customer Support Number: [INSERT CUSTOMER SUPPORT NUMBER]
Website: www.zediglobal.in
By accessing, browsing, registering on or using the Website, placing an order or otherwise interacting with ZEDI Global, the User acknowledges that the User has read and understood this Privacy Policy.
Where consent is required under applicable law, the User’s consent shall be obtained through an appropriate mechanism.
Where processing is undertaken on another lawful basis, such processing may continue to the extent permitted by applicable law.
If any provision of this Privacy Policy is determined to be invalid, unlawful or unenforceable by a competent authority or court, such provision shall be interpreted or modified to the minimum extent necessary to make it lawful and enforceable, and the remaining provisions shall continue in full force and effect.
This Privacy Policy constitutes the privacy related policy of ZEDI Global concerning the collection and processing of Personal Information through the Website and related services, subject to any additional notices, consents, terms or policies that may apply to particular products, services, promotions or processing activities.
In the event of any inconsistency between this Privacy Policy and a mandatory requirement of applicable law, the applicable legal requirement shall prevail to the extent of such inconsistency.
Users are advised to read this Privacy Policy carefully before accessing or using the Website or providing Personal Information to ZEDI Global.
By continuing to access or use the Website after the Privacy Policy has been updated, the User acknowledges the updated Privacy Policy to the extent permitted by applicable law.
ZEDI Global remains committed to maintaining reasonable standards of privacy, confidentiality, information security and responsible data processing in connection with its business operations.
END OF PRIVACY POLICY
